I've had some bad experiences in the past which resulted in me calling the police on the many teenagers being disrespectful to staff & security, having my seats double booked, & other small issues. Security theater was a lot better when it first opened after renovation. That stuff CAN'T be good for the employees. But, again, it's only 5 minutes from our house and if we don't go on Friday or Saturday nights at least the weird popcorn burning smell that kicks off my asthma doesn't occur. So many little announces add up to being a poor overall experience. Other people were also complaining and when I went to talk to someone they just said 'the trailers are always louder than the movie'.
AMC SECURITY SQUARE 8 WOODLAWN MD MOVIE
Trailers were so loud once I got a headache before the movie started. The bathrooms are almost never completely clean no matter what day or time you go. (We asked about it once and they told us 'why', though I can't remember the excuse I DO remember my bf and I laughing about it afterwards because it was obviously a blatant lie.) There's a toxic smell from the popcorn machine that gives me an instant asthma attack, but it only tends to occur during peak hours on the weekends. People are always going into the VIP line who AREN'T VIP. Several times we've gone there the person who's supposed to scan tickets at the door wasn't available and we ended up just walking into our movie without being scanned in. If it wasn't 5 minutes from our house we'd never go. We almost always have several issues with this place in some capacity.
I am glad that you renovate this building but you also need to renovate customer service. Because for me and my family our experience with this over price movie theater was horrible. I have to wonder if the prime customers popcorn was fresh and if their chicken fingers and hot dogs was on point. This movie theater is over price with bad customer service and stake food. The popcorn was stale, the chicken fingers was horrible. This guy never even brother to answer me. Ok but if you see a long line then why haven't you put on more hot dogs. The guy looked at me and said "they are already taken" I asked by who ? He responded "anything else"? But by who I asked again? My daughter had to let me know that they possibly belonged to the prime customers. I order two hot dogs one for me and one for my grandson. I looked and saw 6 hot dogs spinning on the hot dog machine. I finally got to the front of the line to order. We stood in this long line to get the regular hot dogs, popcorn and soda. My grandson wanted to see the latest superhero movie I believe it was The Avengers. We had a family outing at this movie theater on Monday 04/29/19. I like that this location is closer to my home, but I have driven to other AMC locations ( Columbia, Owings Mills), and this is definitely not the conditions you see throughout the theater.
This is the only location that the upkeep is below standards.( that I have viewed). Nor was she willing to assist for items not available as purchased.
I ask another worker could I obtain a larger beverage, ( because all flavors of the Icee machine was inoperable). Why offer a special and cannot fully provide what was purchased. Cashier 8326 was very polite and kept apologizing for items that were not available. Not only did a purchase three movie tickets, but purchased concessions as well. This particular location has deplorable conditions at the beverage station. Had a gift card wanting to redeem so Normally, I would not post such a low score, but I think all AMC locations should hold the same type of standards.